It has been tough for online CPG brands to keep up with their marketing efforts let alone maintain the bottom line this year. Some have had to cut ad spend way back, or even pause until they have the resources (and bandwidth) to pick things back up again. But even with all the chaos, we think these businesses should take the time to assess where they are and then regroup to implement change going into the new year. So what kind of change are we talkin’ about here? We mean changes to your E-commerce marketing strategy.
We wanted this post to be a helpful resource for brands in the early stages of growth and looking for CPG digital marketing help to get the needle more towards the right. If you’re not in the early stages that’s fine too. What matters is sticking to the new plan and following each tip, we prepared for you below:
- Assess & Update
- Hire Influencers
- Start a Give-back Campaign
- Invest in Location-based Marketing
- Create a Better User Experience
1. Assess & Update
If your CPG brand is selling online chances are you use one of the two most popular E-commerce platforms: Shopify or WooCommerce. Both of these platforms are wonderful and are what we use for our clients and internal projects. A lot of brands use other platforms but oftentimes run into issues with control and scaling up their business. If you’re using a smaller platform you may want to look into switching to either one above. If you do use either Shopify or WooCommerce then we suggest taking these components into account for optimization:
Core Updates
Have you looked into the back of your website/platform lately? Chances are you need to make updates to the core components of your website. This means updating to the latest version of your E-commerce marketing platform and CMS. But before you do, make sure you plan for it, and back up your files and databases.
Extensions & Plugins
What extensions or plugins are you currently using and not using? Are they working? What needs to change to make sure you have the right extensions in place for conversion optimization, email communications, or other functionality? Some E-commerce extensions come with a one-time cost but a lot are monthly expenses that add up quickly. Make sure you plan for the ones you need and sync with third-party applications that help your business.
Analytics
There should not be any excuse for having detailed analytics being pulled from your store. The built-in analytics that comes with the platform are not always enough. As web analytics apps become more useful using artificial intelligence and machine learning you should always be on the lookout for the best ones. Google came out with a new version of Google Analytics. Google Analytics 4 features smarter insights for businesses to improve their marketing decisions and drive higher ROI. If you already have Google Analytics as your go-to then you’re pretty much winning right now as an online store.
2. Hire Influencers
Social media influencers are only increasing in numbers these days. They’re on 3 key platforms right now. Instagram, TikTok, and YouTube. For CPG brands the money maker right now is Instagram. It’s where the famous hashtag #foodporn was born. We assume your business is on these channels but have you thought about implementing an influencer strategy? This is a long-term one. You want to develop relationships with your influencers because they are the ones trusting your brand and encouraging their followers. This effort can help boost your sales from CPG digital marketing and share more valuable audience insights.
3. Start a Give-back Campaign
What is a “Give-back” campaign? This is a campaign where a brand finds a cause (or multiple) to give back to. That could be a local or national charity. It can also be an effort to reinvest in sustainability and environmental practices for the business. More and more CPG brands are jumping on the bandwagon because these kinds of plays bring more value and more fulfillment.
4. Invest in Location-based Marketing
Location-based marketing is still pretty new to the food business world and is a great tactic for CPG digital marketing. Bigger brands have already started to implement campaigns and see great returns on investment. More recently, marketing software companies are making their tools more affordable for SMBs to use.
So what is it? These tools allow you to collect past foot traffic using geolocation data and use it online to retarget those users on specific devices. You can also see analytics like what percentages of foot traffic are your loyal customers and a lot more valuable insights. Here’s a few examples of what current brands are using it for:
- App downloads from current customers
- Win over new customers who visit competitors
- Target affinity or in-market audiences
Interested to learn more about Location-based marketing and our services? Reach out to us here to connect. We want to help your CPG business grow above and beyond, even if you’re not selling on Shopify.
5. Create Better User Experience
We shared with you in tip 1 about the new Google Analytics. But we also know that Google is changing its search platform to create a better user experience for searchers. To keep up with that brands need to implement new best practices for serving their web pages. If you want better SEO in 2024 you’ll need to know what you need to update on your website.
